CONSULTANT PROFILE

Ceridian DayForce Helpdesk Support

Profile
  • Helpdesk experience includes responsibility for providing high quality, proactive account and technical end-user support to customers utilizing Ceridian HR/PR products, including major account customers to ensure high level of satisfaction, retention, and growth of assigned base of customers. 

  • Providing high quality day-to-day issue resolution and support to customers using Ceridian’s resources and tools.

  • Follow-up configuration of client’s setup once implementation period has ended.

  • Identify and isolate root cause of our customer’s complex issues in a constantly changing payroll technical environment; probing and troubleshooting, as well as educating clients on Ceridian products and services.

  • Makes changes to client databases through SQL scripting.

  • SQL queries and reporting.

  • High level general ledger configurations/modifications.

  • Edit XML and XLST setup to achieve client’s export requirements.

  • Thoroughly documentation of actions taken to diagnose and resolve customer issues in case management system.

  • Provide first contact resolution to Ceridian customers.

  • Assist with HR imports by creating import templates.

  • Leverage strong analytical and problem solving skills to efficiently troubleshoot and resolve client’s application support requests quickly and accurately.

  • Provide clients with regular and timely request updates, reducing challenging situations and completing action plans.

  • Educate customers on products they’ve purchased to maximise ROI.

  • Provide accurate answers to customer inquiries using knowledge of Ceridian products and services, productivity tools, and internal resources to ensure customer satisfaction and retention. 

  • Prioritize work using internal guidelines, and shift focus as priorities change throughout the work day. 

  • Onboarding new clients.

  • Optimizing internal processes and procedures.

  • Testing system prior to upgrades

Skills

Ceridian DayForce

System Configuration

Helpdesk Support

SQL Queries

Customer Service

XML / XLST

Root Cause Analysis

Problem Resolution

Data Imports

Data Feeds

Documentation

BI Reporting

Professional Experience

HCM Consultants

2019

Present

-

Ceridian DayForce Helpdesk Analyst - Remote

Ceridian Software

2013

2019

-

Technical Specialist

Carestream Healthcare

2007

2013

-

Technical Support Analyst II

More career information available upon request.

Education, Certifications & Training

Ceridian HCM/WFM Certified

HDI CERTIFIED (Help Desk Institute)

Additional information

Please complete the below form to request a full resume, schedule a phone screen or to speak to one of our recruiters about this consultant. Our consultants are usually available for phone screen within 24-48 hours and can start an assignment within 1-4 weeks. 

Consultant Ref:

115

Work Status:

US Citizen

City:

Stockbridge

State:

Georgia

Availability:

Immediate

Ability to travel:

No

Ability to relocate:

No

Talk to one of our recruiters to learn more about this consultant.
Step 1 / 2
Your contact information.