Ceridian DayForce Helpdesk Support
Helpdesk experience includes responsibility for providing high quality, proactive account and technical end-user support to customers utilizing Ceridian HR/PR products, including major account customers to ensure high level of satisfaction, retention, and growth of assigned base of customers.
Providing high quality day-to-day issue resolution and support to customers using Ceridian’s resources and tools.
Follow-up configuration of client’s setup once implementation period has ended.
Identify and isolate root cause of our customer’s complex issues in a constantly changing payroll technical environment; probing and troubleshooting, as well as educating clients on Ceridian products and services.
Makes changes to client databases through SQL scripting.
SQL queries and reporting.
High level general ledger configurations/modifications.
Edit XML and XLST setup to achieve client’s export requirements.
Thoroughly documentation of actions taken to diagnose and resolve customer issues in case management system.
Provide first contact resolution to Ceridian customers.
Assist with HR imports by creating import templates.
Leverage strong analytical and problem solving skills to efficiently troubleshoot and resolve client’s application support requests quickly and accurately.
Provide clients with regular and timely request updates, reducing challenging situations and completing action plans.
Educate customers on products they’ve purchased to maximise ROI.
Provide accurate answers to customer inquiries using knowledge of Ceridian products and services, productivity tools, and internal resources to ensure customer satisfaction and retention.
Prioritize work using internal guidelines, and shift focus as priorities change throughout the work day.
Onboarding new clients.
Optimizing internal processes and procedures.
Testing system prior to upgrades
Ability to travel:
Ability to relocate:
XML / XLST
Root Cause Analysis
Ceridian DayForce Helpdesk Analyst - Remote
Technical Support Analyst II
More career information available upon request.
Education, Certifications & Training
Ceridian HCM/WFM Certified
HDI CERTIFIED (Help Desk Institute)
Please complete the below form to request a full resume, schedule a phone screen or to speak to one of our recruiters about this consultant. Our consultants are usually available for phone screen within 24-48 hours and can start an assignment within 1-4 weeks.