CONSULTANT PROFILE

Ceridian DayForce Helpdesk Consultant

Profile
  • Experienced in providing level 1 and level 2 helpdesk support for Ceridian DayForce HCM.

  • Analyzes user issues, requirements, system configuration and operational needs, to determine design solutions and optimal client system setup.

  • Uses functional knowledge and industry specific experience to anticipate obstacles and proactively create solutions.

  • Determine optimal data conversion methodology. 

  • Formats, imports and resolves import errors during data conversion process.

  • Develops and maintains effective, proactive relationships and communications with clients and internal departments/associates to contribute to a successful overall client experience.

  • Establishes and project manages activities towards project milestones independently or in conjunction with Project Manager.

  • Mentors, coaching, training and providing technical support to less experienced implementation consultants.

  • Improve System Efficiency: Monitor system performance and identify processes that need improvement, outline solutions.

  • Production Support: Researching and resolving problems, performing system testing for updates.

  • Report HRIS Data: Gather HRIS data using built-in reporting tools, ensure the system is properly recording specific metrics.

  • System Maintenance: Project manage system upgrades and patches, collaborate with developers to coordinate the entire system maintenance process and document its overall results.

  • Training: Creates the appropriate user documentation and procedures, training users on the updated functionality.

Skills

Ceridian DayForce

Production Support

Helpdesk Support

Data Conversion

Customer Service

Data Importsd

Configuration

Requirements Analysis

Data Exports

Testing

Functional Support

Troubleshooting

User Training

Implementations

Upgrades

Migrations

Enhancements

Reports

Professional Experience

HCM Consultants

2019

Present

-

Ceridian DayForce Helpdesk Support Consultant (Remote)

ADP

2007

2019

-

Human Capital Management Consultant (Implementation Consultant)

Spreadshirt

2006

2007

-

Human Resources Manager

More career information available upon request.

Education, Certifications & Training
  • MBA with concentration in Leadership, Point Park University 2004

  • Bachelor of Arts degree in Psychology, Duquesne University 2002

Additional information

Please complete the below form to request a full resume, schedule a phone screen or to speak to one of our recruiters about this consultant. Our consultants are usually available for phone screen within 24-48 hours and can start an assignment within 1-4 weeks. 

Consultant Ref:

119

Work Status:

US Citizen

City:

Pittsburgh

State:

Pennsylvania

Availability:

Immediate

Ability to travel:

No

Ability to relocate:

No

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