Kronos Workforce Dimensions Trainer & Functional Consultant
Kronos Workforce Management Consultant professional with 14+ years of progressive customer experience in workforce management (WFM) platforms. Combining mid-level IT field, help desk, and techno-functional support with Kronos Workforce Central (WFC), Workforce Ready, and Workforce Dimensions (WFD) applications, WFM system administration, NICE IEX/inContact/CXone system management, and implementation to optimize workforce and customer experience levels within healthcare, public safety, retail, and supply chain industries. Most recent projects:
Manage and conducting techno-functional configurations and training for WFD implementation of WFC migration on WFD entitlements: Timekeeping, Scheduling, and Accruals.
Configure and manage Time-off requests, Employee Visibility Periods in Employee Self-Service (ESS),
Schedule Patterns, Schedule Groups, and cascading pay codes.
System production support administrator for a full suite upgrade from Kronos WFC v.7.0 to Kronos WFC v.8.1.3 covering 4 multi-enterprise sectors for 10,000+ onsite and remote employees within Payroll/HR Financial Applications.
Lead and provide oversight to all labor-management workstreams in WFC Timekeeper to ensure incidents, service requests, change requests, and enhancements are handled timely.
Creating and modifying interfaces, implementing, and configuring for WFC modules Timekeeper, Calculated Accruals, Attendance in WIM and MDM.
Developed automated WIM interface to import employee email addresses to populate in WFC Timekeeper.
Configured, installed, and maintained over 200 InTouch clock onsite and remote devices.
Lead application configuration, superuser, and end-user training, testing support, and quality assurance.
Working knowledge of Financial Applications in Revenue Cycle, HIM, Cerner, SSI, CDI, Coding, Clinical Optimization, and Health IT solutions.
Forecast and schedule remote contracted workforce to ensure appropriate staffing needs.
Developing workforce planning and WFM automation recommendations to assist with day to day operations and multimedia TV/radio campaigns.
Monitoring agent utilization and agent occupancy for workforce optimization.
Execution of NICE inContact standard reporting and system maintenance.
Developing new reports and performing data analysis by creating data and ad hoc reporting using NICE inContact CXone WFM, WFO data analytics, real-time dashboard ad-hoc reporting, and Excel.
Kronos WDM (In Touch)
KPI Metrics Development
Independent WFM Consultant
Kronos Partner Consultant/Workforce Dimensions Trainer
University of Alabama Birmingham Hospital
Kronos Lead Consultant
Lead WFM Consultant
More career information available upon request.
Education, Certifications & Training
Master’s Degree, Business Administration | University of Phoenix | Atlanta, GA
Bachelor's Degree, Biology | Tennessee State University | Nashville, TN
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