CONSULTANT PROFILE

Kronos Workforce Dimensions Trainer & Functional Consultant

Profile

Kronos Workforce Management Consultant professional with 14+ years of progressive customer experience in workforce management (WFM) platforms. Combining mid-level IT field, help desk, and techno-functional support with Kronos Workforce Central (WFC), Workforce Ready, and Workforce Dimensions (WFD) applications, WFM system administration, NICE IEX/inContact/CXone system management, and implementation to optimize workforce and customer experience levels within healthcare, public safety, retail, and supply chain industries. Most recent projects:


Client 1)

  • Manage and conducting techno-functional configurations and training for WFD implementation of WFC migration on WFD entitlements: Timekeeping, Scheduling, and Accruals.

  • Configure and manage Time-off requests, Employee Visibility Periods in Employee Self-Service (ESS),

  • Schedule Patterns, Schedule Groups, and cascading pay codes.


Client 2)

  • System production support administrator for a full suite upgrade from Kronos WFC v.7.0 to Kronos WFC v.8.1.3 covering 4 multi-enterprise sectors for 10,000+ onsite and remote employees within Payroll/HR Financial Applications.

  • Lead and provide oversight to all labor-management workstreams in WFC Timekeeper to ensure incidents, service requests, change requests, and enhancements are handled timely.

  • Creating and modifying interfaces, implementing, and configuring for WFC modules Timekeeper, Calculated Accruals, Attendance in WIM and MDM.

  • Developed automated WIM interface to import employee email addresses to populate in WFC Timekeeper.

  • Configured, installed, and maintained over 200 InTouch clock onsite and remote devices.

  • Lead application configuration, superuser, and end-user training, testing support, and quality assurance.

  • Working knowledge of Financial Applications in Revenue Cycle, HIM, Cerner, SSI, CDI, Coding, Clinical Optimization, and Health IT solutions.


Client 3)

  • Forecast and schedule remote contracted workforce to ensure appropriate staffing needs.

  • Developing workforce planning and WFM automation recommendations to assist with day to day operations and multimedia TV/radio campaigns.

  • Monitoring agent utilization and agent occupancy for workforce optimization.

  • Execution of NICE inContact standard reporting and system maintenance.

  • Developing new reports and performing data analysis by creating data and ad hoc reporting using NICE inContact CXone WFM, WFO data analytics, real-time dashboard ad-hoc reporting, and Excel.

Skills

WorkForce Dimensions

Kronos WIM

WorkForce Central

Kronos WDM (In Touch)

WorkForce Ready

Accruals

TimeKeeper

Basic Sceduler

Leave

Production Support

Adv Scheduler

User Training

Staffing/Scheduling

IVR Support/Admin

KPI Metrics Development

System Implementation

System Configuration

System Testing

Professional Experience

Independent WFM Consultant

2019

Present

-

Kronos Partner Consultant/Workforce Dimensions Trainer

University of Alabama Birmingham Hospital

2019

2019

-

Kronos Lead Consultant

ACD Direct

2018

2019

-

Lead WFM Consultant

More career information available upon request.

Education, Certifications & Training

Master’s Degree, Business Administration | University of Phoenix | Atlanta, GA

Bachelor's Degree, Biology | Tennessee State University | Nashville, TN

Additional information

Please complete the below form to request a full resume, schedule a phone screen or to speak to one of our recruiters about this consultant. Our consultants are usually available for phone screen within 24-48 hours and can start an assignment within 1-4 weeks. 

Consultant Ref:

199

Work Status:

US Citizen

City:

Atlanta

State:

Georgia

Availability:

1-4 weeks

Ability to travel:

Yes

Ability to relocate:

No

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