Kenexa BrassRing Implementation Consultant

Over 20 yrs experience implementing full suite Talent Management Solutions (IBM Kenexa BrassRing).

Implemented full suite of Talent Management solutions from Recruitment Marketing CRM > Career Marketing Websites > Job Distribution > Talent Acquisition/ATS > Onboarding > LMS (Symphony Talent / SmashFly CRM).

Focus on global/multi-national implementations.

Led process re-engineering initiatives to consolidate and streamline global recruitment practices, while taking into account local requirements.

Ability to communicate to all levels from C-Level execs to Software Developers.

Managed project escalations.

Led and managed change management efforts from Training strategy to Internal & External communication strategy.

Proficient in full MS office Suite, document management systems, and issue/defect tracking systems.

Led the successful execution of multiple implementation projects for global Fortune 1000 companies, managing all documentation, project plans, process maps, requirements gathering, and tools needed to effectively complete the project within aggressive deadlines and budgetary constraints. 

Consulted directly with clients regarding the process and configuration for recruitment marketing processes, delivering thorough communication to support customer success and end-user satisfaction at each level. 

Collaborated across 3rd party job boards, systems, and teams of implementation consultants, web developers, and technical consultants to drive streamlined data integration, implementation and/or migration with limited operational interruption for clients.

Supervised customer-facing projects for various global companies from inception to conclusion, consulting with the customer regarding implementation processes for a full-recruiting Technology Stack—featuring an Applicant Tracking System, Onboarding & Assessment Support, and Job Board integration. 

Interfaced directly with Product Management to enhance the product suite based on customer feedback, ensuring continued client satisfaction and product functionality.

Provided in-depth consulting regarding various topics including hourly and exempt hiring, internal and external recruitment, global business processes and employee referral recruiting, among others. 

Exhibited hyper-focused management to drive internal process improvement initiatives within technical implementation projects for clients, effectively managing all issue escalation and resolutions while administering client-centric leadership.