Ceridian DayForce Project Manager
Directed the end-to-end implementation of full suite Ceridian DayForce Human Capital Management software.
Working with client project managers and subject matter experts to successfully identify needed applications and complete full integration within the established project schedule.
Performed business analysis on client systems and data transfers for proper software implementation services and resource assignments.
Led resources in building and deploying data imports and exports.
Trusted communicator, building partnerships with clients and overcoming organizational and technical issues in the system build and transfer from previous software and business processes.
Led daily stand-up meetings and worked closely with product/business owner to develop and test configurations before pushing to production.
Set all client expectations and timelines, producing detailed roadmaps for successful product deployment, leading all Discovery, Configuration, Testing and Production cut-over operations.
Ensured all work was completed according to SOW, any deviations were documented by change requests, and approved for cost adjustments.
Managed all customer interactions and escalations, leading all executive steering committees.
Developed system to provide the right content, tools and levels of training to create engaged, prepared, and effective client leaders post go-live; obtaining highest total customer engagement feedback for 2017.
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More career information available upon request.
Education, Certifications & Training
MBA – INDIANA UNIVERSITY – KELLEY SCHOOL OF BUSINESS
Concentration: Operations Management
Master of Science – THUNDERBIRD SCHOOL OF GLOBAL MANAGEMENT
Concentration: Global Business Strategy
Bachelor of Arts – ARIZONA STATE UNIVERSITY
Concentration: International Studies
Certifications: PRINCE2 – Project Management, CSM – Certified Scrum Master, ITIL 4 – Foundations, Microsoft – IT Project Management, WSU – Agile Software Development
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