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Aspect Workforce Management



Software Overview

Aspect Workforce Management is an employee management solution for midsize to high volume call centers that can be deployed on-premise or hosted in the cloud.

Aspect Workforce Management enables users to forecast staffing requirements across all customer-facing inbound, outbound, and back office resources in call centers. The solution allows for scheduling of voice, multi-session chat, email, social media and other interaction channels. It can also generate automatic historical pattern updates and calculation of shrinkage.

The solution includes an employee self-service portal that is also accessible through the mobile app available for iOS and Android devices. Employees can enter scheduling preferences, trade shifts, request time off and view their schedule.

Aspect Workforce Management Functionality

  • ATS   

  • Background Check   

  • Benefits Administration   

  • Employee Engagement   

  • Employee Goal Setting   

  • Employee Pulse Survey   

  • Employee Scheduling   

  • HCM   

  • Onboarding   

  • Payroll   

  • Performance Management   

  • Recruiting   

  • Talent Management   

  • Time & Attendance   

  • Time Clock   

  • Vacation Tracking   

  • Workforce Management

Business Meeting

Is Aspect Workforce Management right for your business?

Talk to one of our independent HRIS Selection Consultants to determine if Aspect Workforce Management is right for your organization.

Our Consultants will assess your needs and budget, as well as explain Aspect Workforce Management capabilities, limitations and reporting features.

Our HRIS Selection Consultants can manage the entire RFP process, from needs assessment to contract negotiation.

  • Defining the requirements

  • Researching potential applications

  • Request for proposal (RFP)

  • Response evaluation

  • Product demonstrations

  • Re-evaluation

  • Reference checks

  • Second demonstration

  • Product selection

  • Contract negotiation

Hiring Consultants with Aspect Workforce Management experience?

Talk to one of our specialist HRIS Recruiters to discuss your Aspect Workforce Management requirements. HCM Consultants has extensive experience sourcing a broad range of Consultants for all types of HRIS projects, maintenance support and BI Reporting.

  • Functional Consultants

  • Technical Consultants

  • Implementation Consultants

  • Subject Matter Experts

  • Project Managers

  • BI / Reports Developers

  • Systems Administrators

  • Maintenance Support

Team Meeting

Aspect Workforce Management Consulting Jobs

We're always on the lookout for Consultants with specialist Aspect Workforce Management skills. Whether you're a highly experienced SME, or you're just starting out in the world of professional consulting, we would like to hear from you.

Our clients requirements can vary from project to project, offering consultants interesting and rewarding opportunities:

  • Full time and part time opportunities.

  • Long term and short term assignments. 

  • Onsite or remote work. 

Interested in writing a review?

Experienced with Aspect Workforce Management and willing to write a review? Please take a few minutes to complete a short survey regarding your experience with Aspect Workforce Management. Your feedback is important and can help clients when deciding to purchase Aspect Workforce Management.

Consultants who complete the survey can also offer clients their services when implementing or supporting Aspect Workforce Management.

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