Kronos Workforce Dimensions Trainer & Functional Consultant

Kronos Workforce Management Consultant professional with 14+ years of progressive customer experience in workforce management (WFM) platforms. Combining mid-level IT field, help desk, and techno-functional support with Kronos Workforce Central (WFC), Workforce Ready, and Workforce Dimensions (WFD) applications, WFM system administration, NICE IEX/inContact/CXone system management, and implementation to optimize workforce and customer experience levels within healthcare, public safety, retail, and supply chain industries. Most recent projects:

Client 1)

• Manage and conducting techno-functional configurations and training for WFD implementation of WFC migration on WFD entitlements: Timekeeping, Scheduling, and Accruals.

• Configure and manage Time-off requests, Employee Visibility Periods in Employee Self-Service (ESS),

• Schedule Patterns, Schedule Groups, and cascading pay codes.

Client 2)

• System production support administrator for a full suite upgrade from Kronos WFC v.7.0 to Kronos WFC v.8.1.3 covering 4 multi-enterprise sectors for 10,000+ onsite and remote employees within Payroll/HR Financial Applications.

• Lead and provide oversight to all labor-management workstreams in WFC Timekeeper to ensure incidents, service requests, change requests, and enhancements are handled timely.

• Creating and modifying interfaces, implementing, and configuring for WFC modules Timekeeper, Calculated Accruals, Attendance in WIM and MDM.

• Developed automated WIM interface to import employee email addresses to populate in WFC Timekeeper.

• Configured, installed, and maintained over 200 InTouch clock onsite and remote devices.

• Lead application configuration, superuser, and end-user training, testing support, and quality assurance.

• Working knowledge of Financial Applications in Revenue Cycle, HIM, Cerner, SSI, CDI, Coding, Clinical Optimization, and Health IT solutions.

Client 3)

• Forecast and schedule remote contracted workforce to ensure appropriate staffing needs.

• Developing workforce planning and WFM automation recommendations to assist with day to day operations and multimedia TV/radio campaigns.

• Monitoring agent utilization and agent occupancy for workforce optimization.

• Execution of NICE inContact standard reporting and system maintenance.

• Developing new reports and performing data analysis by creating data and ad hoc reporting using NICE inContact CXone WFM, WFO data analytics, real-time dashboard ad-hoc reporting, and Excel.