Cornerstone OnDemand Application Architect

Cornerstone OnDemand experience includes:

• Partnered with clients to effectively provide expertise and best practices to assist in LMS configuration to meet current and future business needs.

• Assisted clients with reporting using CSOD Insights, Dashboards and custom reports.

• Project managed Technical Integration work for clients to connect HRIS data source to LMS, modify current data feeds, integrate 3rd party extensions, enable GDPR (General Data Protection Regulation) and CPD (Continuing Professional Development) functionality.

• Designed strategic plan for collateral standards and maintenance.

• Utilized exceptional writing, editing and proofreading skills to produce accurate and error-free content.

• Documented new and existing procedures for consistent delivery across teams and clients.

• Responsible for planning, monitoring and successful completion on multiple client-facing, system integrations with clients.

• Primary point of contact for client and Engineers to manage Integration projects and assist with troubleshooting, testing and training.

• Developed knowledge of services and products, usage, features and maintained internal employee wiki to document processes.

• Collaboratedwith Senior Management to determine and assign client projects.

• Provided day-to-day oversight and direction on all projects for Services department.

• Monitored/Forecasted client billable utilization and project assignment for the team.

• Managed customer escalations and track trends to share with applicable
  departments for improvement.

• Functioned as a Managed Services Consultant/Subject Matter Expert for projects.

• Mentor/Coach peers on system functionality, facilitation and client relationship building skills.

• Managed team of (8) Business System Analysts to provide day-to-day oversight and direction on all work activities.

• Monitored the productivity, progress, and capacity of the team.

• Conducted scoping calls with clients to determine the resources required for each consultant engagement.

• Documented processes and ensured team followed the established procedures.