Part time, remote DayForce HCM support for level 1 and level 2 issues. Extensive remote customer service experience resolving issues, providing user training and designing and developing BI reports.

Highly customer focused helpdesk analyst with strong Ceridian DayForce experience. Working with customer to identify user issues and design and implement valuable solutions.

5 years experience providing Ceridian DayForce helpdesk support; responding to and resolving 1st / 2nd level issues within SLA's, answering questions and providing clients with support. Ceridian HCM / WFM Certified.